Refund Policy — 1:1 Mentoring & Business Support Sessions
Happy Little Humans® | Effective Date: October 2026
1. Overview
At Happy Little Humans®, we are committed to providing a high-quality, supportive experience in all of our 1:1 mentoring and business support sessions.
We understand that circumstances can change, and we want to ensure our policy is fair, transparent, and easy to understand.
Please read this policy carefully before booking.
2. Cooling-Off Period (7 Days)
You have 7 calendar days from the date of purchase to cancel your booking and receive a refund, provided that:
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The session(s) have not yet taken place, and
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You have not accessed any materials, resources, or documents provided as part of the session package.
Where a refund is approved, the amount refunded will be the full purchase price less any non-refundable third-party payment processing fees incurred by Happy Little Humans® in processing the original transaction and/or refund.
These fees are charged by our payment provider and are not retained by Happy Little Humans®.
To exercise your cooling-off right, please contact us within 7 days of purchase using the details at the bottom of this policy.
Please note: If you book a session that takes place within the 7-day cooling-off window and you choose to attend it, you acknowledge that the cooling-off right is waived for that session.
3. Cancellations After the Cooling-Off Period
More than 48 hours before your session:
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You are entitled to reschedule your session at no charge, subject to availability.
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A refund will not be issued, but your payment will be held as a credit toward a future session.
Within 48 hours of your session:
4. Rescheduling
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You may reschedule your session up to twice per booking, provided you give more than 48 hours' notice each time.
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Rescheduling requests made with less than 48 hours' notice may not be accommodated and are subject to the cancellation terms above.
5. Session Packages & Multi-Session Bookings
If you have purchased a package of multiple sessions:
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The 7-day cooling-off period applies to the full package from the date of purchase.
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After the cooling-off period, refunds will be issued only for sessions not yet delivered, minus a 10% administration fee.
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Sessions already delivered are non-refundable.
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Where a refund is due, any applicable non-refundable third-party payment processing fees may also be deducted from the amount refunded.
6. Cancellations by Happy Little Humans®
In the unlikely event that we need to cancel or reschedule your session:
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We will give you as much notice as possible.
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You will be offered a full refund or the option to reschedule at no extra cost.
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We are not liable for any additional costs incurred as a result of a cancellation on our part.
Where Happy Little Humans® cancels a session and you choose a refund, no administration fee will be deducted.
7. Non-Refundable Circumstances
Refunds will not be issued in the following situations:
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The cooling-off period has passed and sessions have been delivered.
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Cancellation is made within 48 hours of the session without exceptional circumstances.
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Digital materials, workbooks, or resources included in the package have been accessed or downloaded.
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The session was attended but the client is dissatisfied with the outcome. We always encourage feedback and will do our best to resolve any concerns.
8. Exceptional Circumstances
We are human, and we understand that life happens.
In cases of serious illness, bereavement, or other significant life events, please reach out to us directly.
We will review requests for refunds or credits outside of this policy on a case-by-case basis with compassion and understanding.
9. How to Request a Refund or Cancellation
To cancel a booking or request a refund, please contact us:
Please include your full name, the date of purchase, and the reason for your request.
We aim to respond to all enquiries within 3 business days.
Approved refunds will be processed within 5–10 business days and returned to the original payment method.
Where applicable, the amount returned will be less any non-refundable third-party payment processing fees incurred in connection with the original transaction and/or refund.
10. Questions?
If you have any questions about this policy before booking, please don't hesitate to reach out.
We're here to help and want you to feel confident and comfortable every step of the way. 💛
This policy is subject to change. The version in effect at the time of purchase will apply to your booking.